Common questions
How do passes work?
A pass is a one-time purchase that gives you full access for 30 days, 90 days or 1 year. There is no subscription and nothing renews automatically. If you buy another pass while you still have access, the time is added to the end of what you already have.
What is free?
The streak and timer, daily check-ins, the journal, the panic button and the assessment are free to use, with no pass needed.
Can I get a refund?
Yes, within 7 days of purchase. Send a request using the form below. Details are in the Refund Policy.
Is my journal private?
Yes. Your journal, check-ins and panic sessions are tied to your account and are not shared or sold. See the Privacy Policy for the full picture.
How do I delete my data?
Go to Settings in your dashboard. You can download your recovery data, or choose Delete my account. That permanently removes your profile, streak, check-ins, journal, journey progress, panic sessions and usage events, and deletes your sign-in account too. Payment records are kept as legally required for tax and refund purposes.
I forgot my password.
On the sign in screen choose the forgot password option. Sign-in is handled by Clerk, which will email you a code to set a new password.
I need help right now.
Try the panic button to ride out an urge. If you are in crisis or thinking about harming yourself, contact your local emergency number, or find a free helpline in your country at findahelpline.com.
Send feedback
Report a bug, share an idea, ask a question or request a refund. If you would like a reply, add your email. You can also write to winklestudios.official@gmail.com.